Privacy Policy

Last update: 7th September 2022
Version: 1.0

This privacy notice sets out how Accord Mortgages Limited (‘Accord’) will collect and use your personal data and your information rights. We are committed to taking good care your personal data and ensuring the highest standards of privacy. If you have any questions about this notice, don’t hesitate to get in touch with us. We’ll be more than happy to help.

Accord is part of the Yorkshire Building Society Group (Accord’s parent). The Yorkshire Building Society Group consists of:

• Yorkshire Building Society (sometimes referred to as The Yorkshire, YBS)
• Chelsea Building Society (sometimes referred to as The Chelsea, CBS)
• Norwich and Peterborough (sometimes referred to as N&P)

YBS decides what personal information we need to collect about you, how we use it, who we share it with and how long we keep it. This makes us the data controller of your personal information for data protection purposes.

How we use your personal information

Personal information is any information that can be used to identify you or another living individual either on its own or together with other information available to us. We collect personal information to include you in our Growth Series Communications and to deal with you as a Broker.

We will respect your rights to privacy and will only collect, use, store and share your personal information where a lawful purpose applies:

• Where you have provided us with your consent

We will only use, keep and share your personal information as required to meet our legal and regulatory obligations or to deal with your enquiry, administer and manage our communication with you. After this time, we will delete your personal information in line with the requirements Data Protection Act (2018) and GDPR.

What Personal Information do we collect?

• Name
• Email
• Company you work for

What do we do with your personal Information when you subscribe with Us via Growth Series Communications?

The purpose of Growth Series is to provide you with resources and essential information in order to help you build your business.

You can be removed from Growth Series communications at any time. To unsubscribe from the Growth Series communications at any time you can select Unsubscribe or Manage Preferences at the bottom of the email we send to you through our communications.

Our relationship with Other Organisations

We share relevant information with associate companies, agents and service providers, market research agencies and providers of information technology services to administer the Growth Series Communications. All companies we work with are assessed for adequacy of their security controls.

Data Protection - Your Rights

You have a number of rights under Data Protection laws. These are to:

• Be informed about processing of your personal information
• Have your personal information corrected if it is inaccurate or incomplete
• Object or restrict to the processing of your personal information
• Have your personal information erased subject to conditions (e.g. where the processing fails to satisfy legal requirements)
• Request access to your personal information and details about how we process it
• Move, copy or transfer your personal information also known as ‘data portability’

For information on Your Rights see our booklet “Your Rights and Data Protection”. This booklet informs you of your rights under Data Protection Regulations and our legal obligations regarding your personal information.

If you wish to invoke any of your rights in relation to your Growth Series Communications details, please follow this link Privacy Web Form (onetrust.com) or alternatively you can contact us at DSAR@ybs.co.uk

Our Data Protection Officer (DPO) provides help and guidance to make sure we apply the best standards to protecting your personal information. If you think your personal information has been misused, not kept safe or your rights have not been met, please contact our DPO by writing to us at:

Data Protection Office,
Yorkshire House,
Yorkshire Drive,
Bradford
BD5 8LJ

or by emailing dpo@ybs.co.uk 

If you are not happy with a response from us, you can also contact The Information Commissioner’s Office (ICO) by post at:

ICO Wycliffe House,
Water Lane,
Wilmslow,
Cheshire
SK9 5AF

or visiting the ICO at www.ico.org.uk

Email

You should note that ordinary email is not secure. Please do not send us any confidential information via email. Similarly, we will only use email to send confidential information about your accounts to you where are required to do so, where you specifically request it and where it is suitably protected.

Communicating with others

All communications with us may be monitored/recorded to improve the quality of our service, and for your protection and security.

Links to other Websites

This Privacy Policy only covers you while you are on this Website. Once you click on a link to another Website, the Policy no longer applies.